Customer Support Officer – IT

Job Role:

• Entertaining technical Complaints of Customers and Employees.
• Generate ticketing number of complaint and assigned it to relevant support engineer.
• Respond to technical queries via email, online chats, over the phone, or in person.
• Follow up with customers to ensure satisfactory service.
• Working with support engineers to ensure customer support with superior service.

Requirements:

Qualification: Inter/Diploma in IT/ B.A. /B.COM
Experience: 6 months to 1 year of relevant experience