WHY PRIME HR CHOSE TEXITECH – A CONVERSATION WITH
Ali Rasheed
Prime HR
Partner
Texitech
Industry
HR Services
Location
Pakistan
Challenge
Maintaining an efficient and reliable IT infrastructure
Why Texitech
Exceptional after-sales support, timely deliveries, and dedicated, responsible staff.
Deployment
On-Premises
Prime HR is a well-established provider of HR services in Pakistan, known for its commitment to delivering comprehensive solutions that streamline business operations. Given the extensive IT infrastructure required to support their functions, Prime HR sought a technology partner that could offer reliable, effective, and efficient IT solutions — a quest that led them to collaborate with Texitech.
We had the privilege of speaking with Ali Rasheed, Sr. Manager of IT at Prime HR, who shared his insights on how the partnership with Texitech has made a significant impact. With his experience and leadership, Ali plays a critical role in maintaining the IT framework that supports Prime HR’s mission of serving its clients effectively.
Why
?
Authorized Partner
Over 25 years of experience
Global Support and Services
When discussing what makes a successful business partnership, Ali outlined four key factors that define a strong business partnership: Existence, Responsibility and Collaboration, Relationships, and After-Sale Services.
Existence:
Ali began by explaining the importance of Existence — the accessibility of both client and vendor. According to him, when both parties can easily approach each other, after-sales services become more efficient and effective. This seamless communication reduces delays and enhances responsiveness.
Ali Rasheed
Sr. Manager IT
“Texitech’s prompt and reliable support has minimized downtime and kept our operations running smoothly. Their efficient after-sales services have saved us valuable time, helping us focus on our core tasks.”
Responsibility and Collaboration:
Moving to Responsibility and Collaboration, Ali emphasized that having a dedicated point of contact at Texitech has been instrumental in resolving issues swiftly. He appreciated that Texitech’s team works diligently behind the scenes to address problems, allowing Prime HR to focus more on their core tasks. Collaboration, in Ali’s view, is not just about responsibility; it is about how effectively Texitech’s team works with Prime HR to streamline processes, ensuring smooth operations without unnecessary follow-ups.
Relationships:
Ali also discussed the significance of Relationships. Building a strong rapport with Texitech has made deliveries and pickups easier, ensuring that Prime HR receives timely services. This mutual trust has strengthened the partnership and allowed Prime HR to operate more efficiently.
After-Sale Services:
The fourth factor, After-Sale Services, was a major highlight of the partnership. Over the past year, Prime HR has collaborated with Texitech to procure around 400-500 notebooks. Ali commended Texitech’s proactive approach in addressing warranty claims and repair services, minimizing downtime. He mentioned that Texitech not only met their commitments but often exceeded expectations by delivering products ahead of schedule and efficiently managing warranty claims from all Prime HR locations.
“Texitech’s after-sales services have been exceptional,” Ali shared. “Their approach to picking up devices for warranty claims and returning them promptly has helped streamline our operations, leading to better client satisfaction.”
Impact and Future Outlook
Reflecting on the overall experience, Ali expressed confidence in the partnership, acknowledging how it has contributed to Prime HR’s growth. The collaboration with Texitech has not only improved their internal processes but also enhanced their service quality, leading to greater client satisfaction. As a result, Prime HR envisions a long-term partnership with Texitech and confidently recommends them to other firms looking for a reliable IT partner.
Texitech has been delivering IT solutions in Pakistan for over 25 years, helping businesses find the right technology for their needs. If your organization is looking for reliable IT solutions with expert support, visit texitech.com to learn more. Toll Free: 0800 88 111, enquiries: info@texitech.com
About
Prime HR is a leading provider of workforce solutions, helping businesses optimize talent and streamline HR operations. With expertise in Payroll Outsourcing, Recruitment, Antecedent Verification, HR Consulting, Training, and Online Testing Services, Prime HR ensures organizations stay efficient and compliant.
Driven by innovation and industry insights, Prime HR delivers tailored strategies that enhance business performance, setting new benchmarks in HR excellence across Pakistan.
About
Texitech was founded in 1995 to meet the CAD/CAM needs of our sister company, a century-old leader in the textile industry. Within just two years, we emerged as a market leader, providing cutting-edge solutions to major textile companies from our offices in Faisalabad and Karachi. Our commitment to integrated solutions and exceptional support distinguished us in an evolving IT landscape.
In 2005, we expanded our focus to specialize in the distribution of branded IT products, continuously adapting to the ever-changing technology market. Today, with a team of over 150 professionals across four offices—Karachi, Lahore, Islamabad, and Peshawar—we deliver innovative IT solutions that drive business growth and efficiency across multiple industries.
